{"id":20938,"date":"2024-08-29T15:45:20","date_gmt":"2024-08-29T13:45:20","guid":{"rendered":"https:\/\/www.plego.art\/terms-and-conditions\/"},"modified":"2025-06-24T13:29:24","modified_gmt":"2025-06-24T11:29:24","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.testweb.plego.art\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Termes B2B&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; display_conditions=&#8221;W3siaWQiOiJhMGNlZjA5ZS1kZDI4LTRkMTAtYmVlNC1jYzcwMmM1N2JhNDMiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQ2xpZW50IEIyQiIsInZhbHVlIjoiY3VzdG9tZXJfYjJiIn1dLCJ1c2VySWRzIjoiVXNlciBJRHMgc2VwYXJhdGVkIGJ5IGNvbW1hcyIsImFkbWluTGFiZWwiOiJVc2VyIFJvbGUiLCJlbmFibGVDb25kaXRpb24iOiJvbiJ9LCJvcGVyYXRvciI6Ik9SIn1d&#8221; custom_padding=&#8221;|||6px||&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#4DDCA8&#8243; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; header_4_font=&#8221;||||||||&#8221; header_4_text_color=&#8221;#52CEBE&#8221; header_4_font_size=&#8221;1.8rem&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4>B2B information<\/h4>\n<h5>General conditions:<\/h5>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;2bf59a57-abaa-4d27-b958-72d8e1942f04&#8243; text_font_size=&#8221;1.1rem&#8221; text_line_height=&#8221;1.5rem&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;B2B Info: Shipping Information&#8221; module_id=&#8221;desplegable-termes-enviaments&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; custom_padding=&#8221;30px|4px|20px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Shipping is processed on the next business day after receiving the order. The minimum order amount is \u20ac200: <\/p>\n<ul>\n<li>Spain (mainland): transit time is between 24-48 hours, considering business days. For orders over \u20ac200, shipping is free. <\/li>\n<li>Balearic Islands: transit time is between 4 and 6 days. For orders under \u20ac250, shipping costs are \u20ac6. For orders over \u20ac250, shipping is free.  <\/li>\n<li>EU Countries: transit time is between 3 and 7 business days. For orders under \u20ac300, shipping costs are \u20ac17. For orders over \u20ac300, shipping is free.  <\/li>\n<\/ul>\n<p>For shipments to any other destination, please contact us a <a href=\"mailto:sales@plego.art\">sales@plego.art<\/a>.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;B2B Info: Exchanges and returns&#8221; module_id=&#8221;desplegable-termes-canvis&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; custom_padding=&#8221;30px|4px|20px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<ul>\n<li>If the product you received is defective or damaged, please notify us within 2 days of receiving the order. We will proceed with the replacement of the product as soon as possible. Contact us at <a href=\"mailto:sales@plego.art\">sales@plego.art<\/a> and we will handle it.  <\/li>\n<\/ul>\n<ul>\n<li>If the error was ours and you received the wrong product, we will exchange the incorrect product for the correct one as soon as possible. Contact us at <a href=\"mailto:sales@plego.art\">sales@plego.art<\/a> and we will handle it. <\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;B2B Info: What payment methods do we accept?&#8221; module_id=&#8221;desplegable-termes-pagaments&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>At Plego, we offer different payment options to facilitate your transactions and adapt to your business needs. Below, we detail our available payment methods for B2B clients. <\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Bank Transfer:<\/strong> This is one of the most secure and fastest options for making your payment. You will find our bank details on the corresponding invoice. Make sure to include\/indicate the invoice number as a reference in the transfer.  <\/li>\n<li><strong>Bank Direct Debit\/SEPA:<\/strong> We offer the option of direct debit for clients who prefer this payment method. This option allows for the automation of payments on a specific date, facilitating transaction management. To set up direct debit, complete the authorization form (missing) and send it to <a href=\"mailto:sales@plego.art\">sales@plego.art<\/a>.  <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; sticky_position=&#8221;top&#8221; sticky_offset_top=&#8221;15px&#8221; sticky_limit_bottom=&#8221;row&#8221; sticky_position_tablet=&#8221;none&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;2bf59a57-abaa-4d27-b958-72d8e1942f04&#8243; custom_margin=&#8221;||1rem||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4><strong>Contact B2B<br \/><\/strong><\/h4>\n<p>B2B Customer Service Email: <a href=\"mailto:sales@plego.art\" title=\"sales@plego.art\">sales@plego.art<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Termes generals&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; display_conditions=&#8221;W3siaWQiOiI4ZWU3NDIxMS02YTU3LTRlMjYtODRiZi0yYzUxOGIyZGJkYzEiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXNOb3QiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQ2xpZW50IEIyQiIsInZhbHVlIjoiY3VzdG9tZXJfYjJiIn1dLCJ1c2VySWRzIjoiVXNlciBJRHMgc2VwYXJhdGVkIGJ5IGNvbW1hcyIsImFkbWluTGFiZWwiOiJVc2VyIFJvbGUiLCJlbmFibGVDb25kaXRpb24iOiJvbiJ9LCJvcGVyYXRvciI6Ik9SIn1d&#8221; custom_padding=&#8221;18px|||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_toggle title=&#8221;Shipping information&#8221; module_id=&#8221;desplegable-termes-enviaments&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Shipping is processed on the next business day after receiving the order.<\/p>\n<ul>\n<li>Spain (mainland): transit time is between 24-48 hours, considering business days. For orders under \u20ac50, shipping costs are \u20ac3.90. For orders over \u20ac50, shipping is free.  <\/li>\n<li>Balearic Islands: transit time is between 4 and 6 days, considering business days. For orders under \u20ac100, shipping costs are \u20ac4.90. For orders over \u20ac100, shipping is free.  <\/li>\n<li>EU: transit time is between 3 and 7 business days. For orders under \u20ac100, shipping costs are \u20ac12. For orders over \u20ac100, shipping is free.  <\/li>\n<\/ul>\n<p>For shipments to any other destination, please contact us at <a href=\"mailto:sales@plego.art\">sales@plego.art<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Exchanges and returns&#8221; module_id=&#8221;desplegable-termes-canvis&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]You can return any item purchased from Plego within 7 calendar days from the date of receipt. To accept the return, the item must be in perfect condition and retain its original labeling and packaging. You must include a copy of the invoice or delivery receipt for the returned product, indicating the reason for the return. Before making a return, send an email to <a href=\"mailto:sales@plego.art\">sales@plego.art<\/a> explaining the reason for the return or exchange.   <\/p>\n<p>Return shipping costs will be at your expense, unless it is an exchange or return due to an error on our part. In this case, Plego will cover the shipping costs. It is very important to properly protect the package to prevent the item you wish to return or exchange from being damaged. Once we receive the package and verify that everything is in order, we will send you a confirmation email and immediately refund the amount of the order or exchange the product, if applicable.[\/et_pb_toggle][et_pb_toggle title=&#8221;What payment methods do we accept?&#8221; title_last_edited=&#8221;off|desktop&#8221; module_id=&#8221;desplegable-termes-pagament&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; global_colors_info=&#8221;{}&#8221; title__hover_enabled=&#8221;off|desktop&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p><strong>Credit or Debit Card<\/strong> (Visa, MasterCard, Visa Electron).<br \/>This is a very secure method, in which your banking details are protected against unauthorized access during the transaction.<\/p>\n<p><strong>PayPal<\/strong><br \/>Make your payment with complete security from your PayPal account.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; sticky_position=&#8221;top&#8221; sticky_offset_top=&#8221;15px&#8221; sticky_limit_bottom=&#8221;section&#8221; sticky_position_tablet=&#8221;none&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;2bf59a57-abaa-4d27-b958-72d8e1942f04&#8243; custom_margin=&#8221;||1rem||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3><strong>Contact information<\/strong><\/h3>\n<p>Customer Service Email: <a href=\"mailto:info@plego.art\" title=\"info@plego.art\">info@plego.art<\/a><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzMDczIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@&#8221; button_text=&#8221;Contact&#8221; _builder_version=&#8221;4.23.2&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; button_border_width=&#8221;0px&#8221; global_colors_info=&#8221;{%22gcid-3c5f6e93-bb73-4970-84cf-ac9a2ceea141%22:%91%22button_bg_color%22,%22button_border_color%22%93}&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FF6666&#8243; button_bg_enable_color__hover=&#8221;on&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_4,1_4&#8243; admin_label=&#8221;Row FAQS&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; header_4_font=&#8221;||||||||&#8221; header_4_text_color=&#8221;#52CEBE&#8221; header_4_font_size=&#8221;1.8rem&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4>FAQ&#8217;s<\/h4>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Can I pay by bank transfer?&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Send us a message at <a href=\"mailto:sales@plego.art\" title=\"sales@plego.art\">sales@plego.art<\/a> and we will provide you with the account number for making the deposit and an order number to include in the reference, along with your name. The shipment will be processed once we receive proof of payment. <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is it safe to shop at Plego.art?&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Purchases made on our website are completely secure: your personal and financial data are protected and not accessible to unauthorized individuals at any point during the process.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I cancel the purchase once the payment has been made?&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Yes. To cancel an order, you must immediately contact us at <a href=\"mailto:sales@plego.art\" title=\"sales@plego.art\">sales@plego.art<\/a>. If the cancellation is received before the order has been shipped, we will refund the amount of both the product and the shipping. If the cancellation occurs after the order has been shipped, it will need to be handled as a return.   <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What happens if the order arrives damaged?&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; custom_padding=&#8221;30px|3px|20px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>All items are carefully inspected before being shipped. However, if an item arrives damaged, please contact us immediately at <a href=\"mailto:sales@plego.art\" title=\"sales@plego.art\">sales@plego.art<\/a> and we will find a solution. <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I receive the order at a different address from the billing address?&#8221; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;baacd325-0f08-4a9e-bf98-b982f09d27cd&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Yes, in the form you fill out to place the order, there is an option to include a different delivery address from the billing address.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.23.2&#8243; _module_preset=&#8221;default&#8221; sticky_position=&#8221;top&#8221; sticky_offset_top=&#8221;15px&#8221; sticky_limit_bottom=&#8221;row&#8221; sticky_position_tablet=&#8221;none&#8221; sticky_position_phone=&#8221;none&#8221; sticky_position_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact Information, Shipping, Exchanges, and Returns<\/p>\n","protected":false},"author":1,"featured_media":17084,"parent":0,"menu_order":54,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-20938","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.testweb.plego.art\/en\/wp-json\/wp\/v2\/pages\/20938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.testweb.plego.art\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.testweb.plego.art\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.testweb.plego.art\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.testweb.plego.art\/en\/wp-json\/wp\/v2\/comments?post=20938"}],"version-history":[{"count":0,"href":"https:\/\/www.testweb.plego.art\/en\/wp-json\/wp\/v2\/pages\/20938\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.testweb.plego.art\/en\/wp-json\/wp\/v2\/media\/17084"}],"wp:attachment":[{"href":"https:\/\/www.testweb.plego.art\/en\/wp-json\/wp\/v2\/media?parent=20938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}